customer experiences

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Lean 6 Sigma - Agile adoption
OVERVIEW
  • Drive an scaled deployment of continuous improvement principles, tools and practical applications for a regional team
  • Ensure adoption on a champions governance model
CHALLENGE
  • Unstructured processes and many complaints from customers
  • Inefficient management of operations and high costs
SOLUTION
  • Behaviours and tools accelerated implementation on Agile framework
  • Cultural change reinforce in parallel to recognition to MVP's as champions
RESULTS
  • Visual management for kanban and cascading metrics adoption
  • RCPS tools use and impact at capacity release, cycle time reduction and employee engagement
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Cloud model - transformation
OVERVIEW
  • Technology on-premise architecture to service more than 30 branches of assets management
  • Slow response time and lack of flexibility to be more competitive
CHALLENGE
  • High costs of operation and low leves of internal service
  • No integration neither technology scalability for business models according expected growth
SOLUTION
  • Processes and technology reengineering to get an intermediate hybrid model and finally a full cloud to support business as SaaS
  • Ensure compliance and information security standards
RESULTS
  • Costs reduction and variability of infrastructure depending customers demand
  • Response time increment, higher performance, and immediate redundancy for disasters
Go-to-market strategy & digitalization
OVERVIEW
  • Leader company at renewable energy sector with top-notch technology
  • Growth potencial while developing strategy and sales infrastructure for non domestic markets
CHALLENGE
  • Poor presence at emerging economies and lack of knowledge of local markets
  • No local presence, no direction and absence of internal team to develop new business
SOLUTION
  • Markets study, competitors benchmarking and development of business case mostly focused in 4 workstreams: Digital Marketing Program, Sales Plan, Operations Support Model and Financial Dashboard
  • Leadership team recruitment and execution of strategic plan
RESULTS
  • Build of volume for leads and prospects, brand recognition and sales
  • Integrated operations to sales teams on a transparent flow of information with customers at the center all the time
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These are a few cases to showcase some initiatives with satisfied customers. Our mindset is to get an smile of customer from results and service
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